Because we take pride in creating unique and exquisite handmade jewellery, we want you to love your purchase. Your satisfaction is our priority. Please read our Returns and Refunds Policy carefully to understand how we handle returns and refunds.

Returns

  1. Eligibility: We accept returns on all items – with the exception of custom-made jewellery, personalized items and earrings (for hygiene reasons). Your item must be unused, in the same condition that you received it, and in its original packaging.
  2. Time Frame: You must initiate the return process within 7 days from the date of delivery.
  3. Return Authorization: Before returning any item, please contact our Customer Service team at dragonflydreams2023@hotmail.com to request a Return Authorization (RA) number. Items returned without an RA number will not be accepted.
  4. Shipping Costs: Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.

Refunds

  1. Processing Time: Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  2. Refund Method: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 days.

Exchanges

  1. Defective or Damaged Items: If you receive a defective or damaged item, please contact our Customer Service team immediately at dragonflydreams2023@hotmail.com. We will provide instructions on how to proceed.

Cancellations

If you wish to cancel an order for a non-custom or non-personalized item, please contact our Customer Service team as soon as possible. If the order has not been shipped, we will cancel it and issue a full refund. If the order has already been shipped, you will need to follow the standard return process.

Contact Information

Any questions you have about our Returns and Refunds Policy please contact us at dragonflydreams2023@hotmail.com

Dragonfly Dreams reserves the right to amend this policy at any time without prior notification. Please check our website for the most up-to-date policy.

Last Updated: 26/08/2023